Responsible Gaming

Effective date: 05.02.2026

At Goldrush, we are committed to ensuring that gaming remains a fun and entertaining activity. This Responsible Gaming page on the website fitbesttraining.co.za describes the principles and measures used by Goldrush to promote safe, balanced, and transparent play. Our goal is to provide entertainment without harming your personal, family, or financial wellbeing.

1. Commitment to Responsible Gaming

Goldrush is dedicated to creating a safe and responsible gaming environment for all our players. We recognise that whilst gaming can be an enjoyable form of entertainment, it carries certain risks that must be managed responsibly. We have implemented policies, tools, and resources designed to help our players maintain control over their gaming activities and to prevent gambling-related harm. Our commitment extends to providing transparent information, promoting awareness, and offering effective support measures to all users in South Africa.

2. Gambling as Entertainment

Gambling should always be viewed as a leisure activity, not as a way to earn money or solve financial problems. We encourage all players to approach gaming with a healthy mindset and to follow these practical tips:

Set a budget before you start playing and stick to it
Never chase your losses or try to win back money you have lost
Take regular breaks during your gaming sessions
Do not gamble when you are upset, stressed, or under the influence of alcohol
Keep track of the time and money you spend on gaming
Balance gaming with other hobbies, social activities, and responsibilities
Never borrow money to gamble
Remember that the odds are always in favour of the house in the long run

3. Control and Self-Protection Tools

We provide a range of tools to help you manage your gaming activity and maintain control. These self-protection measures include deposit limits, which allow you to set daily, weekly, or monthly restrictions on how much you can deposit into your account. You can also set loss limits to cap the amount you can lose over a specified period. Session time reminders help you keep track of how long you have been playing, whilst reality checks provide regular notifications during gameplay. If you feel you need a break, you can use our cooling-off period feature to temporarily suspend your account for a set duration. For those who require a longer break, we offer self-exclusion options ranging from six months to permanent exclusion. All these tools are accessible through your account settings, and our support team is available to assist you in configuring them.

4. Signs of Problematic Gambling

It is important to recognise the warning signs that gambling may be becoming a problem. Early identification can help prevent serious harm. Please be aware of the following indicators:

Spending more time and money on gambling than you can afford
Neglecting work, studies, or family responsibilities due to gambling
Borrowing money or selling possessions to fund your gambling
Lying to friends or family about your gambling activities
Feeling anxious, irritable, or restless when trying to cut down on gambling
Gambling to escape problems or relieve feelings of helplessness or depression
Chasing losses and believing you can win back what you have lost
Experiencing relationship problems or conflicts due to your gambling
Feeling guilty or ashamed about your gambling behaviour
Unsuccessful attempts to control, reduce, or stop gambling

5. Protection of Minors

Goldrush strictly prohibits gambling by persons under the age of 18. We are committed to preventing underage access to our services and take this responsibility very seriously. It is illegal for anyone under 18 years of age to create an account, deposit funds, or participate in any gaming activities on our platform. We employ age verification procedures during the registration process and reserve the right to request proof of age at any time. We encourage parents and guardians to use parental control software and to monitor internet usage to prevent minors from accessing gambling websites. If we discover that a player is underage, we will immediately close the account, void all bets, and return any deposited funds where legally permissible.

6. Support and Seeking Help

If you believe that you or someone you know may have a gambling problem, it is important to seek help as soon as possible. Professional support is available throughout South Africa. Organisations such as the South African Responsible Gambling Foundation (SARGF) and the National Responsible Gambling Programme (NRGP) offer free, confidential counselling and support services. You can contact the National Problem Gambling Counselling Toll-Free Helpline at 0800 006 008 for assistance. There are also local support groups, therapists, and treatment programmes specialising in gambling addiction. Remember that seeking help is a sign of strength, not weakness, and recovery is possible with the right support and commitment.

7. Assistance and Contact

Our customer support team at Goldrush is available to assist you with any questions regarding responsible gaming tools, setting limits, or accessing self-exclusion options. We are here to help you maintain a safe and enjoyable gaming experience. If you need guidance on how to use any of our responsible gaming features, please do not hesitate to reach out to us.

Email: [email protected]

Website: fitbesttraining.co.za

At Goldrush, we encourage you to play responsibly and to keep your entertainment under control. Your wellbeing is our priority.