Privacy Policy

Effective date: 05.02.2026

This Privacy Policy explains how the website fitbesttraining.co.za, operated under the brand Goldrush (“we/us/our”), collects, uses, stores, and protects the personal data of our users. We are committed to safeguarding your privacy and ensuring that your personal information is handled in accordance with applicable South African data protection legislation, including the Protection of Personal Information Act (POPIA). By continuing to browse or use this site, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

1. Types of Data Collected

We may collect various types of personal data from users who access or use our website and services. The information we collect enables us to provide you with a secure and personalised gaming experience. The types of data collected include:

Personal identification information (such as full name, date of birth, identity number, and gender)
Contact details (including email address, telephone number, and postal address)
Account credentials (username and password)
Financial and payment information (bank account details, payment card information, transaction history)
Technical data (IP address, browser type and version, device information, operating system)
Usage data (pages visited, time spent on site, clicks, game preferences, betting history)
Communication records (emails, live chat transcripts, customer service interactions)
Marketing preferences and consent records

2. Purposes of Processing

We process your personal data for specific, legitimate purposes that are necessary to operate our online casino platform and comply with legal obligations. Your data is processed for the following purposes:

To create and manage your user account
To verify your identity and age in compliance with South African gambling regulations
To process deposits, withdrawals, and other financial transactions
To provide customer support and respond to your enquiries
To offer and personalise our gaming services and promotional offers
To detect, prevent, and investigate fraud, money laundering, and other illegal activities
To comply with legal and regulatory obligations, including reporting requirements
To send you service-related communications and, where you have consented, marketing materials
To improve our website, services, and user experience through analytics
To enforce our Terms and Conditions and protect our legitimate business interests

3. Disclosure and Sharing with Third Parties

We do not sell or rent your personal data to third parties. However, we may share your information with trusted third parties who assist us in operating our business and providing services to you, subject to appropriate confidentiality obligations. We may disclose your personal data to:

Payment service providers and financial institutions to process transactions
Identity verification and anti-fraud service providers
Cloud hosting and IT infrastructure providers
Customer relationship management and communication platforms
Marketing and analytics service providers (where you have given consent)
Legal advisors, auditors, and professional consultants
Regulatory authorities and law enforcement agencies when required by law
Affiliated companies within our corporate group, subject to the same privacy standards

All third-party service providers are required to maintain appropriate security measures and process your data only in accordance with our instructions and applicable data protection laws.

4. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site usage, and deliver personalised content and advertising. Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:

Essential cookies: necessary for the website to function properly and enable core features such as account login and security
Performance cookies: collect anonymous information about how visitors use our site to help us improve functionality
Functional cookies: remember your preferences and choices to provide enhanced, personalised features
Advertising cookies: track your browsing activity to deliver targeted marketing communications and measure campaign effectiveness

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website and limit your access to some features. By continuing to use our site, you consent to our use of cookies as described in this Privacy Policy.

5. Security Measures

We take the security of your personal data very seriously and implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

Encryption of sensitive data during transmission using SSL/TLS technology
Secure storage of personal and financial information in encrypted databases
Regular security assessments and vulnerability testing
Access controls ensuring that only authorised personnel can access personal data
Employee training on data protection and confidentiality obligations
Firewall protection and intrusion detection systems
Secure authentication procedures for account access
Regular backup procedures and disaster recovery plans

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We therefore cannot guarantee absolute security but commit to maintaining industry-standard protective measures.

6. Retention Period

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, regulatory, accounting, and reporting obligations. The retention period varies depending on the type of data and the purpose for which it is processed:

Account and identification data: retained for the duration of your account and for at least five years after account closure to comply with gambling regulations and anti-money laundering requirements
Transaction and financial records: retained for a minimum of five years as required by South African financial and tax legislation
Marketing communications: retained until you withdraw your consent or unsubscribe
Technical and usage data: typically retained for 12 to 24 months unless longer retention is required for security or legal purposes
Communication records: retained for up to three years for customer service quality and dispute resolution purposes

Once the retention period expires, we will securely delete or anonymise your personal data so that it can no longer identify you.

7. User Rights Regarding Personal Data

Under South African data protection law, including the Protection of Personal Information Act (POPIA), you have certain rights regarding your personal data. These rights enable you to maintain control over how your information is used. Your rights include:

The right to access: you may request confirmation of whether we process your personal data and obtain a copy of that data
The right to rectification: you may request correction of inaccurate or incomplete personal data
The right to erasure: you may request deletion of your personal data in certain circumstances, subject to our legal retention obligations
The right to restriction: you may request that we limit the processing of your data under specific conditions
The right to object: you may object to processing of your data for direct marketing purposes or where processing is based on legitimate interests
The right to data portability: you may request to receive your personal data in a structured, commonly used format
The right to withdraw consent: where processing is based on your consent, you may withdraw it at any time
The right to lodge a complaint: you may file a complaint with the Information Regulator of South Africa if you believe your rights have been violated

To exercise any of these rights, please contact us using the details provided in Section 10. We will respond to your request within a reasonable timeframe in accordance with applicable law.

8. Links to Other Websites

Our website may contain links to third-party websites, services, or applications that are not operated or controlled by us. This Privacy Policy applies only to our website and services. When you click on a link to an external site, you will be subject to that site’s own privacy policy and data protection practices. We are not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to read the privacy policies of any external sites you visit to understand how they collect, use, and protect your personal information. The inclusion of any link does not imply our endorsement of the linked website or its operator.

9. Updates to the Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will notify you by updating the “Effective date” at the top of this page and, where appropriate, by sending you an email notification or displaying a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Privacy Policy, you should discontinue using our services and contact us to close your account.

10. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, or if you wish to exercise any of your rights as a data subject, please contact us using the details below:

Email: [email protected]

Website: fitbesttraining.co.za